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auto;gap:7px;padding:12px;display:grid}.custom-view-builder button{color:#fff;background:#202124;border:0;border-radius:9px;align-items:center;gap:5px;height:38px;padding:0 11px;font-size:9px;font-weight:680;display:inline-flex}.custom-view-builder button:disabled{opacity:.35}.custom-view-list{padding:6px;display:grid}.custom-view-list>div{border-radius:9px;justify-content:space-between;align-items:center;gap:10px;min-height:48px;padding:7px 9px;display:flex}.custom-view-list>div:hover{background:#f7f7f9}.custom-view-list>div>span{grid-template-columns:20px 1fr;align-items:center;gap:2px 7px;display:grid}.custom-view-list svg{color:#707278;grid-row:1/3}.custom-view-list b{font-size:9px}.custom-view-list small{color:#92949a;font-size:8px}.custom-view-list button{color:#8c8e94;background:0 0;border:0;border-radius:7px;place-items:center;width:28px;height:28px;display:grid}.custom-view-list 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p{color:#85878d;max-width:280px;margin:0;font-size:9px;line-height:1.5}.brain-prompts{gap:7px;display:grid}.brain-prompts button{color:#4c4e53;text-align:left;background:#fff;border:1px solid #e0e1e4;border-radius:10px;justify-content:space-between;align-items:center;gap:8px;min-height:44px;padding:0 12px;font-size:9px;display:flex}.brain-prompts button:hover{color:#075fcb;background:#f7faff;border-color:#cfd7e5}.brain-user-message{color:#31465d;background:#eaf3ff;border-radius:13px 5px 13px 13px;margin:0 0 14px 50px;padding:10px 12px;font-size:10px;line-height:1.45}.brain-answer{grid-template-columns:30px 1fr;gap:9px;display:grid}.brain-answer>svg{color:#7a2d29;background:#f3e5df;border-radius:10px;width:30px;height:30px;padding:7px;display:grid}.brain-answer strong{font-size:10px}.brain-answer p{color:#66686e;margin:5px 0 0;font-size:9px;line-height:1.55}.brain-composer{background:#fff;border:1px solid #d9dade;border-radius:12px;grid-template-columns:1fr 34px;gap:7px;margin:0 13px 10px;padding:7px;display:grid;box-shadow:0 5px 18px #1414180f}.brain-composer input{color:#303136;background:0 0;border:0;outline:0;min-width:0;font-size:10px}.brain-composer button{color:#fff;background:#1769e0;border:0;border-radius:9px;place-items:center;width:34px;height:34px;display:grid}.brain-composer button:disabled{background:#d8d9dd}.brain-assistant-panel>footer{background:#fafafb;border-top:1px solid #e7e7ea;justify-content:space-between;align-items:center;gap:10px;padding:10px 13px;display:flex}.brain-assistant-panel>footer span{color:#8b8d93;align-items:center;gap:6px;font-size:7px;display:flex}.brain-assistant-panel>footer i{background:#a0a2a8;border-radius:50%;width:6px;height:6px}.brain-assistant-panel>footer button{color:#92949a;background:0 0;border:0;padding:0;font-size:7px}@media (max-width:1420px) and (min-width:1181px){.helpdesk-shell{grid-template-columns:222px 328px minmax(500px,1fr) 318px}.helpdesk-shell.sidebar-is-collapsed{grid-template-columns:68px 328px minmax(500px,1fr) 318px}.helpdesk-shell.customer-is-collapsed{grid-template-columns:222px 328px minmax(500px,1fr) 68px}.helpdesk-shell.sidebar-is-collapsed.customer-is-collapsed{grid-template-columns:68px 328px minmax(500px,1fr) 68px}.thread-actions button span{display:none}.thread-actions .order-toggle,.thread-actions [data-shortcut=assign]{width:36px;padding:0}}@media (max-width:1180px){.helpdesk-shell{grid-template-columns:220px 330px minmax(470px,1fr)}.helpdesk-shell.sidebar-is-collapsed,.helpdesk-shell.sidebar-is-collapsed.customer-is-collapsed{grid-template-columns:68px 330px minmax(470px,1fr)}.analytics-workspace{grid-column:2/-1}.analytics-metrics{grid-template-columns:1fr 1fr}}@media (max-width:920px){.analytics-workspace{grid-column:1/-1}.analytics-header{padding:18px}.analytics-tabs{padding-inline:18px;overflow-x:auto}.analytics-scroll{padding:18px}.analytics-overview-grid{grid-template-columns:1fr}}@media (max-width:700px){.analytics-metrics,.analytics-insight-grid,.analytics-live-strip{grid-template-columns:1fr}.analytics-header{flex-direction:column;align-items:flex-start}.analytics-table{overflow-x:auto}.analytics-table>div{min-width:680px}.custom-view-builder{grid-template-columns:1fr}.integration-shortcuts{grid-template-columns:1fr 1fr}}:root{--ui-space-1:4px;--ui-space-2:8px;--ui-space-3:12px;--ui-space-4:16px;--ui-control:36px;--ui-control-compact:32px;--ui-radius:10px;--ui-card-radius:12px}button,input,select,textarea{font:inherit}button:not(:disabled),a[href],select{cursor:pointer}button:disabled{cursor:default;opacity:.5}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button:focus-visible{outline-offset:2px;outline:2px solid #1769e08c}a:focus-visible{outline-offset:2px;outline:2px solid #1769e08c}input:focus-visible{outline-offset:2px;outline:2px solid #1769e08c}select:focus-visible{outline-offset:2px;outline:2px solid #1769e08c}textarea:focus-visible{outline-offset:2px;outline:2px solid #1769e08c}[contenteditable=true]:focus-visible{outline-offset:2px;outline:2px solid #1769e08c}.panel-header,.thread-header{flex-basis:72px;height:72px}.panel-header{padding-inline:var(--ui-space-4)}.panel-header>div:first-child,.thread-heading{min-width:0}.panel-header h1,.thread-header h2{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.header-actions,.thread-actions{gap:var(--ui-space-2)}.header-actions button,.thread-actions button,.customer-head>button{min-width:var(--ui-control);height:var(--ui-control);border-radius:var(--ui-radius)}.inbox-toolbar{flex-basis:42px;height:42px;padding-inline:14px}.conversation-card{min-height:92px}.conversation-open{gap:10px;padding:13px 12px 12px 3px}.conversation-copy{gap:4px}.conversation-footer{gap:5px;padding-top:1px}.thread-header{gap:var(--ui-space-3);padding:0 16px 0 20px}.thread-title-row{gap:6px}.case-brief,.case-brief.tone-warn,.case-brief.tone-danger,.case-brief.tone-good{margin:10px 16px 0;padding:12px 14px}.case-brief-grid{gap:var(--ui-space-3)}.thread-scroll{padding:20px clamp(22px,4%,48px) 14px}.message{gap:var(--ui-space-3);margin-bottom:24px}.message-bubble{padding:15px 17px}.composer{border-radius:13px;margin:0 clamp(16px,3%,34px) 14px}.composer-tabs{gap:20px;height:40px;padding-inline:14px}.formatting-toolbar{min-height:36px;padding:5px 12px}.rich-composer-editor{min-height:108px;padding:14px 16px;line-height:1.55}.composer-footer{gap:var(--ui-space-2);min-height:52px;padding:9px 10px}.composer-footer>div{gap:4px}.composer-footer>div .composer-tool-button{height:var(--ui-control-compact);border-radius:8px;padding-inline:9px}.send-button{min-width:112px;height:var(--ui-control);border-radius:9px}.customer-head{grid-template-columns:42px minmax(0,1fr) var(--ui-control) var(--ui-control);align-items:center;gap:10px;min-height:72px;padding:10px 12px;display:grid}.customer-head .avatar-large{width:42px;height:42px}.customer-head h3,.customer-head p{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.customer-tabs{height:40px;padding-inline:12px;top:72px}.customer-tabs button{height:40px}.integration-shortcuts{gap:var(--ui-space-2);margin:10px 12px 0}.integration-shortcuts button{gap:var(--ui-space-2);border-radius:var(--ui-card-radius);min-height:52px;padding-inline:12px}.detail-section{border-radius:var(--ui-card-radius);margin:10px 12px 0;padding:14px}.detail-section:last-child{margin-bottom:12px}.section-title{margin-bottom:10px}.section-title h4{font-size:11px;line-height:1.25}.detail-section dl{gap:0}.detail-section dl>div{align-items:center;gap:var(--ui-space-2);min-height:31px;padding-block:6px}.quick-actions{gap:var(--ui-space-2)}.quick-actions button{min-height:var(--ui-control)}.previous-list button{min-height:48px;padding-block:8px}.folder-navigation{padding-bottom:var(--ui-space-2)}.folder-group{margin-top:var(--ui-space-4)}.folder,.sidebar-tools button{min-height:var(--ui-control)}.sidebar-tools{padding-block:var(--ui-space-2)}.integration-health{gap:var(--ui-space-2);grid-template-columns:repeat(3,max-content) minmax(0,1fr);min-height:42px;padding:0 10px}.integration-health>button,.integration-health-action button,.integration-health-action a{min-height:28px;font-size:9px}.ask-grizzly-button{height:var(--ui-control)}.modal-card>header{min-height:64px;padding:14px 18px}.modal-card>header button{width:var(--ui-control-compact);height:var(--ui-control-compact)}.modal-footer{gap:var(--ui-space-2);padding:12px 18px}.modal-footer>button{min-width:88px;min-height:var(--ui-control)}.workspace-editor{gap:var(--ui-space-4);padding:16px 18px}.workspace-editor input,.workspace-editor select,.custom-view-builder button{height:38px}.analytics-header{gap:20px;padding:20px 24px}.analytics-scroll{padding:22px 24px 36px}.analytics-metrics,.analytics-insight-grid{gap:var(--ui-space-3)}.analytics-chart-card,.analytics-overview-grid>section,.analytics-table-card{margin-top:var(--ui-space-4)}.analytics-chart-card>header,.analytics-overview-grid section>header,.analytics-table-card>header{padding:16px 18px}@media (max-width:1180px){.customer-panel.drawer-open{width:min(360px,100vw - 40px)}.customer-panel.drawer-open .customer-collapse-button{display:inline-flex}}@media (max-width:700px){.panel-header,.thread-header{flex-basis:66px;height:66px}.panel-header{padding-inline:14px}.thread-header{gap:var(--ui-space-2);padding-inline:12px}.thread-scroll{padding:16px 12px 10px}.case-brief{margin-inline:var(--ui-space-2)}.composer{margin:0 var(--ui-space-2) var(--ui-space-2)}.composer-footer>div .composer-tool-button{width:var(--ui-control-compact);justify-content:center;padding:0;font-size:0}.send-button{min-width:94px}.customer-panel.drawer-open{width:calc(100vw - 16px)}.analytics-scroll{padding:16px}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}:root{--shell-nav-expanded:248px;--shell-nav-collapsed:64px;--shell-list-wide:clamp(340px, 24vw, 400px);--shell-list-medium:340px;--shell-list-compact:320px;--shell-customer:clamp(320px, 22vw, 380px);--shell-workspace-min:560px;--panel-header-two-line:76px;--panel-header-compact:64px;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:20px;--space-6:24px;--space-8:32px;--control-size:40px;--control-radius:10px;--surface-radius:16px;--shell-border:#e4e5e8;--shell-muted:#6f7279;--shell-text:#202124;--shell-canvas:#f7f7f8;--shell-blue:#1268dc;--shell-blue-soft:#edf4ff;--layer-base:0;--layer-sticky:20;--layer-floating:30;--layer-dropdown:50;--layer-drawer-backdrop:60;--layer-drawer:70;--layer-modal:80;--layer-tooltip:100}html,body{width:100%;min-width:0;height:100%;margin:0}body{color:var(--shell-text);background:var(--shell-canvas)}.helpdesk-shell,.helpdesk-shell *{box-sizing:border-box}.helpdesk-shell{width:100%;max-width:100vw;height:100vh;grid-template-columns:var(--shell-nav-expanded) var(--shell-list-wide) minmax(var(--shell-workspace-min), 1fr) var(--shell-customer);background:var(--shell-canvas);min-width:0;height:100dvh;min-height:0;transition:grid-template-columns .18s;display:grid;overflow:hidden}.helpdesk-shell.sidebar-is-collapsed{grid-template-columns:var(--shell-nav-collapsed) var(--shell-list-wide) minmax(var(--shell-workspace-min), 1fr) var(--shell-customer)}.helpdesk-shell.customer-is-collapsed{grid-template-columns:var(--shell-nav-expanded) var(--shell-list-wide) minmax(var(--shell-workspace-min), 1fr)}.helpdesk-shell.sidebar-is-collapsed.customer-is-collapsed{grid-template-columns:var(--shell-nav-collapsed) var(--shell-list-wide) minmax(var(--shell-workspace-min), 1fr)}.folder-panel,.inbox-panel,.thread-panel,.customer-panel,.conversation-list,.thread-scroll,.customer-panel-body{min-width:0;min-height:0}.folder-panel,.inbox-panel,.thread-panel,.customer-panel{border-right:1px solid var(--shell-border);height:100%;position:relative;overflow:hidden}.customer-panel{border-right:0}.ui-tooltip-anchor{flex:none;min-width:0;display:inline-flex}.ui-tooltip{z-index:var(--layer-tooltip);color:#fff;pointer-events:none;white-space:nowrap;background:#292a2e;border:1px solid #ffffff1f;border-radius:8px;max-width:min(240px,100vw - 16px);padding:7px 9px;font-size:12px;font-weight:600;line-height:1.25;position:fixed;box-shadow:0 8px 22px #18181b2e}[data-tooltip]:after,[data-tooltip]:before{display:none!important}.ui-icon-button,.ui-button{min-width:var(--control-size);height:var(--control-size);justify-content:center;align-items:center;gap:var(--space-2);border-radius:var(--control-radius);color:#565960;box-shadow:none;background:#fff;border:1px solid #dfe0e4;flex:none;font-size:14px;font-weight:650;line-height:1;transition:border-color .12s,background .12s,color .12s;display:inline-flex}.ui-button{padding:0 14px}.ui-icon-button{width:var(--control-size);padding:0}.ui-icon-button svg,.ui-button svg{flex:none;width:18px;height:18px}.ui-icon-button:hover,.ui-button:hover{color:#292b30;background:#f6f7f8;border-color:#cfd1d6}.ui-icon-button.is-selected,.ui-button.is-primary{color:#075fca;background:var(--shell-blue-soft);border-color:#c7dcfa}.ui-icon-button.is-ghost,.ui-button.is-ghost{background:0 0;border-color:#0000}.ui-button.is-dark{color:#fff;background:#232428;border-color:#232428}.ui-button.is-dark:hover{background:#111215;border-color:#111215}.ui-button.is-destructive,.ui-icon-button.is-destructive{color:#b82f28;background:#fff7f6;border-color:#f0c6c3}.ui-icon-button:disabled,.ui-button:disabled{cursor:not-allowed;opacity:.45}.ui-icon-button:focus-visible{outline-offset:2px;outline:2px solid #1268dc9e}.ui-button:focus-visible{outline-offset:2px;outline:2px solid #1268dc9e}.helpdesk-shell button:focus-visible{outline-offset:2px;outline:2px solid #1268dc9e}.helpdesk-shell a:focus-visible{outline-offset:2px;outline:2px solid #1268dc9e}.helpdesk-shell input:focus-visible{outline-offset:2px;outline:2px solid #1268dc9e}.helpdesk-shell select:focus-visible{outline-offset:2px;outline:2px solid #1268dc9e}.helpdesk-shell [contenteditable=true]:focus-visible{outline-offset:2px;outline:2px solid #1268dc9e}.ui-floating-menu{z-index:var(--layer-dropdown);background:#fff;border:1px solid #dddfe3;border-radius:12px;flex-direction:column;gap:2px;width:220px;max-width:calc(100vw - 16px);padding:6px;display:flex;position:fixed;box-shadow:0 16px 44px #1c1d2129}.ui-floating-menu button{color:#35373c;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:10px;width:100%;min-height:40px;padding:0 10px;font-size:13px;font-weight:600;display:flex}:is(.ui-floating-menu button:hover,.ui-floating-menu button:focus-visible){background:#f2f4f7}.folder-panel{background:#f4f4f5;flex-direction:column;padding:0 12px 12px;transition:width .3s cubic-bezier(.22,1,.36,1),padding .3s cubic-bezier(.22,1,.36,1),box-shadow .26s;display:flex}.workspace-name{min-height:var(--panel-header-two-line);flex:0 0 var(--panel-header-two-line);grid-template-columns:minmax(0,1fr) 40px;align-items:center;gap:10px;padding:0 4px;display:grid}.workspace-brand{flex:1;align-items:center;gap:9px;min-width:0;display:flex}.workspace-brand strong{color:#202124;letter-spacing:-.035em;text-overflow:ellipsis;white-space:nowrap;font-size:18px;font-weight:800;overflow:hidden}.ten-four-symbol{background-image:url(/tenfour-mark.png);background-position:50%;background-repeat:no-repeat;background-size:contain;flex:0 0 32px;width:32px;height:32px;display:block}.signin-brand{justify-content:center;align-items:center;gap:12px;margin:0 auto 24px;display:flex}.signin-brand .ten-four-symbol{flex-basis:48px;width:48px;height:48px}.signin-brand strong{color:#111216;letter-spacing:-.045em;font-size:26px;font-weight:820}.signin-brand.compact{gap:9px;margin-bottom:8px}.signin-brand.compact 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